GENTEL.COM.MY offers the following Payment Gateway for your easy checkout :
iPay88 - Available payment option:
1. Credit/Debit cards (Master /Visa)
2. Union Pay Credit Card
3. FPX (internet banking)
4. Public Bank Credit Card 0% Interest Installment (6 months or 12 months)
5. Maybank Credit Card 0% Interest Installment (6 months or 12 months)
6. Maybank AMEX Credit Card 0% Interest Installment (6 months or 12 months)
7. Boost e-Wallet
Note: Your purchased products will not be delivered until we have received the confirmation of payment.

Log-in to your account → Click on “Account Maintenance” → Edit your account information and shipping address .

Click on “Lost Password?” and fill your email that used to register the account and click "Submit".
A verification token will be sent to you. Once you have received the token, you will be able to set a new password for your account.

Yes, only if the order is still on pending status.
Orders that are in shipping or shipped cannot be cancelled.
Please send an email to admin@gentel.com.my with the message title “Request to cancel order” for order cancellation. We shall revert to you if the order is able to be cancelled

All products transaction currency will be done in Ringgit Malaysia (MYR).

Delivery usually will take about 2 to 3 working days for delivery within West Malaysia while 3 to 5 working days for delivery to East Malaysia.
Disclaimer: Delivery might be delayed in the event of any unforeseen circumstances such as (but not limited to) long Public Holiday or natural disasters impacting Gentel and our logistic partner operations.

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to admin@gentel.com.my or chat with us via Facebook inbox