Terms and Conditions ("Terms")
1. About This Website
Your use of www.gentel.com.my (this “Website”) is subject to these terms and conditions (these “Terms and Conditions”) and the Privacy Policy.
If you do not accept these Terms and Conditions and the Privacy Policy, you must refrain from using this Website.
2. About Gentel Communication Sdn Bhd
Copyright in the whole and every part of this Website belongs to Gentel Communication Sdn Bhd, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of Gentel Communication Sdn Bhd.
3. General Terms & Conditions
The use and access to this website is subject to our terms of use and privacy policy. By using this website, you are agree to be bound and act in compliance to our terms of use and our privacy policy. Your access and use of our website and/or services represents your agreement and acceptance of our terms of use.
We reserve the right to change our terms of use from time to time without prior notice to you by updating this page. You are advised to check our terms of use periodically to ensure that you’re updated and conform. Your continued access and use will represent your acceptance of the changes.
4. Our Website Services and Limitations to our Liability
We provide an online store to browse and mainly purchase on Maxis Products (in e.g Postpaid, Business, Home Fibre & Broadband), Smartphone accessories and Smart Merchandise. We uses reasonable measures to ensure that all information on this website is accurate and up to date, we do not warrant or guarantee, and are not responsible or liable for any losses or damages you may suffer or incur in relation with any content or information provided in this website. It will be your responsibility to research and to ensure that such information on the product is up to date.
Our website services is provided to you on an “as is” and “as available” basis only. Whilst we endeavor to provide you with uninterrupted use of our website, we do not warrant that there will be no interruptions caused by various uncontrollable factors such as internet connection, bandwidth, free from viruses, malicious software, trojans, spyware, worms or any other forms of harmful occurrences on any system, technology. You are to ensure that you protect yourself against cyber threats by using appropriate anti-virus, anti-spyware software on your access device to our website.
We reserve the right to restrict, suspend or terminate your access/ usage should you are unable to comply with our terms of use.
We also reserve the right to amend any necessary changes to our website which may include but not limited to add, delete, edit, remove or modify any information, content displayed on this website without prior notice to you.
5. Your Usage and Responsibility on our Website
List of non-permitted uses of our website includes but not limited to the following:
- for any fraudulent, and/ or unlawful purposes
- for purposes of collecting contact information or others to send unsolicited communication
- for any unlawful purpose that causes harm, abuse, intimidation, offending, or defamation to any other person or third party represented on our website
- for purposes of tampering, hacking or phishing our user database and/or Website services
- for any use of automated programming, robot, spiders that’s purpose is to cause disruption to the availability of this website, data mining, or screen scraping.
You are to ensure that you use appropriate anti-virus, anti-spyware software on your access, registration or when providing information to our website
As part of your usage of our website, you may be required to complete a registration form which includes the setup of a username, password, password reset hint and other personal information used for demographic purposes. You agree to keep any login information such as username, password, password reset hint as confidential by you and must not be disclosed to, or shared with any other person. Should your login information be disclosed, you are to be solely responsible for all preceding activities that takes place on your account held with us.
You are also responsible to ensure that all information provided to us is correct, complete and valid. We are not responsible or liable for any loss or damage incurred if for any reason whatsoever the information you provided to us is incorrect, incomplete or inaccurate.
6. Our Third Party Links to our Website
You must always obtain prior written approval from us before creating a hyperlink in any form from a third party website to our website. We reserve the absolute discretion to approve or disapprove requests.
In any normal instances, we may only approve a request should the originating third party websites meets our strict data privacy, and reputational requirements. We are not responsible for the setup of any hyperlink from a third party website. Any links shall not constitute any form of co-operation with, or endorsement by us unless expressly mentioned in our communication materials. We are not responsible or liable for any loss or damage you may suffer or incur in relation to a hyperlink that is directed to our website.
7. Our Privacy Policy
In all instances in which you provide your personal information to us it is in a manner that is direct and clearly identifiable. Information collected in the process of taking and fulfilling an order is used solely for that purpose. In order to fulfill your order, we may give only that information that is necessary to fulfill the order to a third party so they may use it for activation or fulfillment purposes. GENTEL.COM.MY is the sole owner of the information collected on this site. We do not sell your personal information to anyone, at any time, for any purpose. We will not sell, share, or rent this information in ways different from what is disclosed in this statement.
Your contact and shipping information is given only to the service provider, the manufacturer making the product you purchased, and the delivery service. You will be subject to iPay88's terms and conditions if you are opt for such payment method. However, all information is SSL encrypted, before it is sent over the Internet.
GENTEL.COM.MY uses your information to follow-up on your order and to send you updated information on our company, new products, services, and promotions. Your service provider and manufacturer may also send you similar information. You may opt-out of receiving such information from GENTEL.COM.MY by unsubscribing the newsletter via your account.
If you elect to enter any contests or other promotions related to GENTEL.COM.MY please note that, by entering, you are giving your permission to use your personal information for promotional purposes.
Accuracy and Typographical Errors
GENTEL.COM.MY aspires to publish accurate selling prices for the products we offer. However, on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information received from our suppliers, GENTEL.COM.MY shall has the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment has been made. If your payment has been made for the purchase while your order is canceled, GENTEL.COM.MY shall process the refund at soonest possible.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. GENTEL.COM.MY reserves the right at any time after receipt of your order to accept or decline your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order. GENTEL.COM.MY does not accept orders from customers who intend to resell the products offered by GENTEL.COM.MY
8. Positive Feedback
Our goal is to ensure that we are able to meet your expectations and needs so that your user experience on our website will be a great one. Should you wish to provide us feedback on a great experience or not so great experience whichever it shall be, kindly email us at admin@gentel.com.my. We aim to provide you with an acknowledgment within 48 hours and resolve your feedback within 7 working days.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Malaysia. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or un-enforceability will not affect the remainder of these Terms and Conditions, which will continue in full force and effect. If you access this Website in a jurisdiction other than Malaysia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.